Transforming SaaS Startup
Customer Support
Identify gaps. Unlock opportunities.
Deliver scalable, best-in-class customer experiences.
Delivering outcomes
I have 18 years of experience building Customer Support for startups in the Software as a Service model.
My mission is to make an outsized impact by driving exceptional value through your customer’s experience.
Overview: Analyze Support processes
Pinpoint inefficiencies with a comprehensive 75-point assessment. Deliver phased, actionable solutions that drive measurable results.
Hiring: Set the team up for success
Optimize team growth. Expand strategically and cut onboarding time by 50% with tailored hiring strategies.
Reporting: Data speaks volumes
Turn support data into business insights. Enable pivotal decisions that enhance cross-departmental collaboration and strategy.
Knowledge: Single Source of Truth
Create a customer-first knowledge base framework that scales effortlessly with your users’ needs.
Roadmap: Develop a strategy
Shift support from a cost center to a profit driver. Focus on retention, upsell opportunities, and customer success.
AI/ML: Expanding support’s reach
Leverage AI to scale support without increasing headcount. Drive efficiency while ensuring personalized customer experiences.
Watch, Read, Listen
Let’s talk about
elevating your customer’s experience.